DEEPQUERY
Human-like problem solving for customer support
An iterative AI agent to solve complex problems in multiple steps
Most AI chatbots rely on built-in search engines to match keywords in customer support requests with product documents, then use a Large Language Model (LLM) to summarize the search results. However, this approach often fails because many customer support issues aren't documented in a simple, straightforward manner.
DeepQuery by Tiyaro is different. Inspired by your best support employees, it breaks down problems into smaller parts and uses various built-in research tools, product data, and customer data to address each part. By leveraging LLMs and your enterprise data, DeepQuery mimics this nuanced human approach, providing sophisticated responses to complex issues.
Enterprise-ready
Tiyaro DeepQuery is an unsupervised LLM engine that rapidly learns from massive amounts of data sourced from the enterprise's chosen systems. It provides precise answers, analyses, and actions for internal and customer-facing business operations.
Breadth
Broad functionality across three key dimensions: enterprise use cases, user populations, and data connectivity
Speed
Fastest time to accurate results due to automated data sourcing, data engineering, and built-in tools
Safety
Explainable AI outcomes, with strict data privacy and user privilege safeguards, including private deployment option
Choice
Compatible with a wide variety of open and proprietary LLMs, including OpenAI, Anthropic, Llama, Mistral, and more
Powerful, proven, and practical
AI support ambitions to action, in 1 week or less
DeepQuery's ability to automatically learn from a variety of enterprise systems, and its built-in refinement tools make it easy to get started and see quick, accurate results on your support use cases with your product and customer data. Empirical time to first results on production datasets is less than a week. It is fast and easy to fine-tune DeepQuery's problem-solving methodology or extend its ability with newer tools to adapt to business requirements.
Always-on safeguards for your data, models, and users
DeepQuery is SOC2 certified. Data isolation, encryption, privilege-based access techniques are always-on in recognition of enterprise data security and privacy needs. Customer data is never used for training or fine tuning AI models. Responses are biased towards accuracy and explainability since business operations and customers depend on them. And finally, we offer a range of deployment options from private Tiyaro infrastructure to your private cloud to match your IT standards.
Battle-tested
DeepQuery is used in production by Fortune 500 customers spanning technology, healthcare and manufacturing in use cases ranging from escalation handing to equipment field service to self-service support to proactive in-product support.
Plays well with existing service stacks
DeepQuery can seamlessly participate in existing customer care workflows and source data from existing systems of record via built-in connectors. It is designed to augmenting the expertise and productivity of every user without burdening them with learning new tools and procedures.
Book a demo today!
See Tiyaro DeepQuery in action during a personalized demo with one of our technical experts.