DEEPQUERY FOR IT
Supercharge your IT teams
AI agents specially trained on technical product information from your IT vendors to help you fight daily fires quickly, accurately, and cost effectively
The more IT you run, the more IT runs you
IT teams everywhere are overwhelmed with the amount of training, precision, and time required to maintain and troubleshoot the infrastructure and application stacks powering their business. This problem compounds with every new technology vendor they add, every product update that rolls in, and every new employee their business hires.
DeepQuery for IT combines the machine-superpower of learning everything there is to learn about IT products you use with human-like ingenuity to break down complex problems into smaller parts and solve each part using purpose-built tools. By combining LLM-assisted problem solving with IT product data, DeepQuery assists your IT engineers on sophisticated design and troubleshooting tasks.
KEY BENEFITS
- Increase accuracy and lower time to resolution for IT problems.
- Reduce third-party product training and troubleshooting burden on IT engineers.
- Contain skyrocketing costs and complexity arising from growing use cases and inter-product interactions in your IT stack
Why DeepQuery for IT
Resolve issues quickly
A Fortune 500 IT organization needing to support and troubleshoot 600+ products from 40+ vendors saw a mean time to ticket resolution drop 95% on medium-complexity problems and 99% on simple questions and requests with DeepQuery for IT. In a separate enterprise community forum of 6000 daily average users, DeepQuery scored 11 times more correct responses per month than trained human support engineers.
Customize AI to your IT practices easily
DeepQuery’s base training about enterprise products can be customized with your in-house IT practices around provisioning, security, change management and in 2 days or less. Customizations require no AI or coding knowledge on behalf of the user. DeepQuery’s handling of your data and users is SOC2 compliant. Further, any data used to customize DeepQuery is never used for training and fine tuning AI models in recognition of enterprise data security and privacy needs.
Unburden your IT personnel from the mundane
More than 40% of daily IT operations workload are rote tasks that are burdensome and uninspiring to humans because they still need up-to-date product training and recall to complete. DeepQuery is trained on 500+ products from 75+ popular technology vendors spanning public cloud, private cloud, business applications, digital workplace, security and more. It can be quickly customized to the set of IT vendors you use, including new ones that may not be included by default. Every IT engineer now benefits from this limitless and accurate knowledge to tackle the mundane.
Increase efficacy and efficiency on the complex
Traditional AI methods like chatbots cannot tackle the complex troubleshooting issues that take up 80% of a typical IT team’s time and resources. DeepQuery’s unique human-like ability to break down big problems into small ones, and use specialized AI and non-AI tools to solve each part results in unparalleled efficacy on non-trivial IT issues. DeepQuery agents can even solve problems across vendors in a typical IT stack, something that has always been costly and inefficient due to fragmentation of subject-matter expertise in typical organizations and finger-pointing by vendor product support teams.
Try DeepQuery for IT for free!
Try posting some of your daily IT issues to DeepQuery agents to understand how they break down a problem, use high quality data sources to research a solution, and produce responses that often beat subject-matter experts.